- Condition of the artworks
- Guarantee of authenticity
- Return policy and exchange service
- Privacy statement
1. Condition of the artworks
In general, all works of art offered by Olla Art are in excellent condition. If this is not the case, this will be explicitly stated in the description.
2. Guarantee of authenticity
We fully guarantee the authenticity of all works we sell at Olla Art. Every sold work is accompanied by a certificate of authenticity. As a rule, the works have been personally signed by the artist, and when this is not the case, we fully guarantee that the work is a work by the artist.
If possible, we specify the provenance of the work in our description, and when a work is included in a work catalogue, we give the exact reference.
3. Return policy and exchange service
You can cancel the purchase of a work of art purchased from Olla Art within two weeks after it has been delivered to you. Report within this period that you want to cancel the purchase. You take care of returning the artwork yourself. The risk of damage or loss lies in this case with you as a buyer.
Olla Art offers a unique exchange service. It is possible to exchange your work of art for a work of at least the same price, within a period of three months after purchase. Condition is that the work of art to be exchanged is in the same condition as upon delivery – at the discretion of the seller.
We attach great importance to the confidentiality of your personal data and inform you in this privacy statement how we handle the data you provide to us via our website or otherwise. In the digital processing of your personal data, we adhere to the General Data Protection Regulation (GDPR). This means that we process your personal data properly and carefully, in accordance with the GDPR.
Which data and why?
Personal data are all data that can provide information about an identifiable natural person. We use and process your name, address, telephone number, e-mail address, bank details, bid and purchase history, among other things. We need this information to contact you, to be able to carry out and fulfill the agreements made with you. We may also use this information to send you informational or commercial messages related to our business, provided you have given permission. If you visit our website, we can monitor your surfing behaviour via cookies – more about this can be found below.
We only process personal data to provide services that meet our business goals, such as the sale of art. We only provide the data to third parties when this is necessary for the execution of the agreements that we conclude with you, such as the hiring of transport services. We require these third parties to handle the data with care and use it exclusively for the purpose for which we make it available to them.
We like to inform you – provided you have given permission – about the art selection of Olla Art, interesting (art historical) facts and current art events such as exhibitions and fairs. We do this by sending (digital) newsletters and also use your personal data for this.
If you no longer wish to receive newsletters, you can unsubscribe at any time.
We think it is important that your data is safe. That is why we take appropriate technical and organizational measures to prevent loss, misuse or theft of your personal data. The data is stored, password protected and the people who work with it are bound by confidentiality.
This confidentiality obligation can be broken if we are required to provide information about you on the basis of laws or regulations, for example to investigative authorities.
We do not store your personal data any longer than necessary. This can differ per situation. We use the statutory retention period as a reasonable starting point.
You have the right to inspect the personal data that we process, the right to correct or have this data removed. You also have the right to request us to transfer the digital data that we process to a third party to be notified by you.
If you want to know which personal data we process about you, you can submit a written request to us to have access to this information.
In the event of complaints about the processing of your personal data, we would like to hear from you and we will resolve this with you. Should we nevertheless not be able to reach an agreement, you have the right under privacy legislation to file a complaint with the privacy supervisor, the Dutch Data Protection Authority.
You can send your requests or complaints to firstname.lastname@example.org.
We handle registered data such as e-mail addresses and names carefully. We do not sell e-mail addresses or other data and do not hand over anything to third parties for commercial purposes. We also handle data that is sent to us with contact forms or by e-mail carefully. This personal data is treated as confidential information.
Images of the artworks offered for sale on this website, are the property of Olla Art, and may not be reproduced without our permission. The same applies to textual information published on the website. Copyright is expressly applicable here. This means that without our written permission, nothing from the website may be copied, stored, distributed or disclosed electronically or otherwise through any medium. The visitor is liable for any damage incurred as a result of infringement of this.
For all images that were not produced by Olla Art, we tried to identify the rightholders, and mention the corresponding credits. In cases where this has proved unsuccessful, we ask any rightful claimants to report to us, so that we can correct this.
Despite very careful content control, we assume no liability for incidental mistakes in the description or pricing of items. We reserve the right to make changes and corrections to the website at any time, without prior notice.
No rights can be derived from the information on this website. We do not accept any liability for damage resulting from the use of the information on the website and for damage resulting from the occasional malfunction of the website.
Olla Art does not guarantee that messages sent to Olla Art will be processed on time, because timely receipt of messages cannot be guaranteed. Also, the security of e-mail traffic in particular, cannot be fully guaranteed due to the associated risks. By accepting e-mail correspondence with Olla Art without encryption or password protection, you accept this risk.
This website may contain hyperlinks to third party websites. Olla Art has no influence on third party websites and is therefore not responsible for the availability or content thereof. Olla Art therefore accepts no liability for damage resulting from the use of third-party websites.
The website visitor him- or herself is expressly responsible for decisions based on the content contained on the website.